Glossary
Open shift
An open shift is unassigned work made available for employees to request. In TeamZap, staff see the shift in the app and claim it, then a manager approves the claim. Interest in a shift is different from a confirmed assignment, and the manager still needs to assess suitable cover.
Include the date, times, role and workplace so staff can decide whether to request the shift. Keep personal reasons for another employee's absence out of the general cover request.
A suitable employee may not be available. Keep a fallback for urgent gaps and do not rely on guaranteed push delivery. Once approved, check that the current rota and the duty manager's handover show the confirmed cover.
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Free for early customers during our introductory period.